#SHIPPING:

To understand the shipment method that PhilaBasket uses, there are certain principles that PhilaBasket follow to get the product that you have ordered to your doorstep.

#SHIPPING LOCATIONS:

PhilaBasket shall deliver to All over the world, however there could be certain location that our services may not be available due to Logistic Issues.

#SHIPPING METHOD:

PhilaBasket dispatches all its parcels through INDIA POST ( Speed Post / Registered Post / Registered Parcel ) only for faster and reliable services. Your packet will be shipped within 2 working days of receipt of order.

#Damage in Transit Policy :

PhilaBasket ensure in every way that the material that is sent is well protected and 100% secure while dispatching. All the stamps and other materials are secured in a 28 mm hard cardboard as well as plastic wrapping making it waterproof and almost impossible to get damaged by pressure.

We cannot take responsibility for theft of materials in transit. But items are sent by India Post which is secure and reliable.

In our 1000+ deliveries made till date experience with Indiapost, PhilaBasket have never come across any loss / theft of stamps. There might be delays up to 9-10 days but never a theft / loss.

To safeguard from theft, insurance is offered @ 7% to Indian buyers and 12.5% to International buyers. Such charges shall be applied on total invoice amount or if the buyer wants then a part of the invoice amount. These charges have to be deposited directly in our bank account, or via Paypal for international buyers. Domestic buyers can also ask for payment link to be generated for such charges in case they want to pay using online services.

#SHIPPING CHARGES:

For delivery in India – 

1) Speed Post shipping Flat Rs. @99 ( Expected delivery – within 7* working days from dispatch in normal conditions)

2) Registered Post / Registered Parcel Flat Rs. @49 ( Expected delivery – within 14* working days from dispatch in normal conditions)

For delivery outside India –

PhilaBasket charges a FLAT Rs 350 For all over the world. (Expected delivery – Within 20* working days from dispatch in normal conditions)

Return Policies 

The PhilaBasket is known for its customer service and we do honor the return requests of our hon’ble buyers in case of any genuine reason.

You shall be eligible for refund only if initiated within 24 hours of receiving of materials. The 24 hours shall be calculated as per the tracking data available on India post website relating to time & date of delivery.

• To initiate refund you need to email us at admin@philabasket.com giving the following details as mentioned under.
• Give us a reason / explanation for refund. It could be purchase by mistake also, no problems in that.
• You need to mention the order number, and items you want to refund. In case of complete order refund, no need to mention the items.
• If the reason pertains to a mistake on our side such as dispatch of wrong material, damage item, or any other mistake then full amount shall be refunded on receiving the materials. In any other case the refund amount shall be equal to

“Net refund amount = Total paid Amount – shipping charges – GST of order value”.

The Refund After Initiation May Take A Maximum of 10 Working Days.

Note: –

*The time of delivery may vary. Since we have no control / authority over the shipping company that is India Post (Indian Postal Department, Government of India)..